Delivery
FREIGHT SHIPPING INFORMATION AND CONDITIONS
Liftech sends many freight shipments every day and have been doing so for a very long time. In doing so, we have seen almost every odd event that can happen during shipping, so we take great care to ensure our products are packaged to withstand rigorous freight shipping. That being said, once the product leaves our warehouse, we can make no guarantee about the product's condition. Most of the time, the freight carriers do a fine job at handling and delivering these large items, but every once in a while a product is damaged during the shipping process. It will be your responsibility to inspect the product for damage when it arrives. The following will help you know what to do in the rare event that your product shows up damaged.
FREIGHT DAMAGE
Once the product leaves our warehouse, it is consigned to you and you are responsible for appropriately receiving the delivery. Thus, it will be your duty to inspect the product when it is delivered. It is the truck driver's responsibility to move the product to the back of the truck and your responsibility to unload it. BEFORE unloading the product, you must inspect for damage. If you find freight damage, there are two options we recommend:
1. Accept the item with freight damage.
Choose this option if there are minor scratches or blemishes or a simple part that would need replaced to put the product back in satisfactory working order. Make note of the damage by writing a description directly on the POD (Proof of Delivery) paperwork prior to signing it, as you will be responsible for filing the freight damage claim with the carrier. Please take pictures of the damage before signing the freight bill. After you have successfully unloaded the product and signed the freight bill with notes of the damage, please email the photos to customerservice@liftech.uk.com and call Liftech on 01772 683 888. Please note that it can take up to 120 days for claim resolution.
2. Refuse the damaged product.
Choose this option if the carrier has severely damaged the product beyond what you would consider a simple repair. Please take pictures of the damaged product, as well as obtain a copy of the freight paperwork from the driver. Then email the pictures at customerservice@liftech.uk.com. Liftech will file the freight claim in this instance.
As stated before, once the product leaves our facilities, we cannot guarantee exactly how it is handled in transport, but we do take every precaution to prepare our products for freight delivery. Freight damage is a rare occurrence, but it is always best to be prepared if it does!
We are a very large truck freight customer and enjoy tremendous freight discounts that we pass along to our customers. Although we do everything we can to ensure the safe and timely arrival of your merchandise.Please advise If you MUST have your product delivered on a certain day and at an exact time.
Most truck shipments will be delivered by a commercial freight carrier. Your product will be inside an enclosed trailer.
The majority of our products (because they are heavy) are shipped by commercial common carrier. A forklift (or similar material handling equipment) will be needed to unload the product. It is normally cheaper to have a product shipped either to a business address or trucking terminal. (Rather than to a residential address).
Please advise if an unloading facility not present at the delivery address so we can possibly arrange a Van Delivery with our Contractual.
Please provide the first part of the delivery Post Code for an instant quotation.
Shorter length items such as the tyre machines/Wheel balancers,Scissor Lifts are delivered using a 7.5 ton vehicle equipped with tail-lift (Please call or email us for an accurate arrangement)
Shorter length items such as the tyre machines/Wheel balancers,Scissor Lifts are delivered using a 7.5 ton vehicle equipped with tail-lift (Please call or email us for an accurate arrangement)
VEHICLE LIFT INSTALLATION SERVICE
Professional installation is available for all UK region by our automotive lift engineers.Please let us have the first part of your post code for an accurate quotation on Delivery/Site Installation. The average time to install this car lift is 3/4 hours. We provide detailed installation instructions with all of our two post above ground lifts and our four post above ground lifts.
We do have a very strict floor requirement,we will advise the minimum requirement.A drill test is advisable if you have no idea of the thickness,if you have previously a lift installed inside the premises the floor normally should be OK. We will apply a concrete strength technology on each installation even when the minimum requirement is present to raise up the thickness of your concrete to more than5000PSI,FREE of charge part of the fitting!
PLEASE NOTE: The installation is carried out by a third party company.
Please provide the first part of the Installation Post Code for an instant quotation.
